Shipping Policy

We ship from a warehouse in the United States to addresses in all 50 states, Washington D.C., and APO/FPO/DPO military addresses. We do not currently ship internationally.

When your order leaves us

Orders are packed within two business days (Monday–Friday, excluding US federal holidays). Orders placed before 1 p.m. Eastern on a business day frequently leave the same day. You will receive a shipping confirmation email with a tracking number when your parcel is handed to the carrier.

What it costs

• Orders of $75 or more (after discounts, before tax): standard shipping is free to the contiguous United States.
• Orders under $75: a flat rate of $6.95.
• Alaska, Hawaii, US territories and military addresses: a flat $14.95 regardless of order size, because carriers charge us considerably more for these routes. Large puzzle tables may require a quote; we will email you before shipping if so.

How long it takes

Standard ground delivery usually takes 3–7 business days after dispatch to the contiguous US, and 7–14 business days to Alaska, Hawaii and military addresses. These are carrier estimates, not guarantees; weather and peak seasons can add a few days.

Large items

The Fireside Puzzle Table and our largest frames ship in reinforced cartons and may arrive separately from the rest of an order. A signature is not normally required.

Lost, late or damaged parcels

If tracking shows no movement for seven days, or your parcel arrives damaged, write to [email protected] with your order number (and a photo of any damage). We will file the carrier claim ourselves and send a replacement or refund without waiting for the claim to settle.

Address changes

If you need to correct an address, write to us as soon as possible. Once a parcel has been handed to the carrier we can no longer redirect it, though we will help however we can.