Refund & Return Policy

We would rather you love what you keep than keep what you don't. Here is how returns work.

The 30-day window

You may return most items within 30 days of delivery for a full refund of the item price, provided they are:

• Accessories (boards, tables, mats, storage, frames): unused, clean, and in the original packaging.
• Puzzles: still in their factory shrink-wrap. Opened puzzles cannot be returned for hygiene and completeness reasons — but see "Missing pieces" below.
• Glue: unopened, with the seal intact.

How to start a return

1. Write to [email protected] with your order number and the item(s) you would like to return.
2. We will reply within one business day with a return authorization and the return address. Parcels sent without authorization may be delayed.
3. Pack the item securely and ship it with a trackable service.

Return shipping costs

If you are returning something because you changed your mind, return postage is yours to cover, and original shipping charges are not refundable. If we made a mistake — wrong item, damaged in transit, or a defect — we cover all shipping both ways and will email you a prepaid label.

Refunds

Once your return arrives and is inspected (usually within three business days), we issue the refund to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement. We'll email you when the refund is issued.

Exchanges

The quickest way to exchange is to return the original item for a refund and place a new order. If you'd like us to hold an item for you meanwhile, just ask.

Damaged or defective items

If something arrives damaged or develops a manufacturing defect within 90 days, email us a photo and your order number. We will send a replacement or a full refund, your choice, and you will not need to return the damaged item unless we ask.

Missing pieces

If a puzzle bought from us turns out to be missing a piece, write within 60 days of delivery with a photo of the gap. We'll try to obtain a replacement piece; if we can't, we'll refund the puzzle in full.

Gifts

Gift recipients may return eligible items for store credit, issued by email to the recipient. Include the order number or the sender's name when you write.